Privacy Policy — jittaace

1 Information We Collect

When you register for an account, use the jittaace platform, or contact our support team, we collect certain personal information about you. The categories of information we collect, and the specific data points within each category, are described in the table below.

Information We Do Not Collect

jittaace does not intentionally collect or store sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic data, biometric data (beyond identity photographs submitted for KYC), or health data — except where a player discloses health-related information voluntarily in the context of a responsible gaming request (for example, disclosing a gambling disorder when requesting self-exclusion). Such information is treated with the highest level of confidentiality and used only for the specific purpose for which it was disclosed.

Data Collected from Third Parties

We may receive limited personal data about you from third parties in certain circumstances. For example, our payment processing partners (bKash, Nagad) may confirm transaction details to us, and our game software providers may supply aggregated technical logs. In all cases, third-party data sources are contractually required to share data with jittaace only where they have a lawful basis for doing so.

2 How We Use Your Information

jittaace uses the personal information we collect for the following specific purposes. For each purpose, we have identified the lawful basis on which we rely to process your data.

Account Management and Service Delivery

We use your identity and contact data to create and manage your jittaace account, verify your identity, process deposits and withdrawals, and deliver the gaming services you have requested. This processing is necessary for the performance of the contract between you and jittaace.

Identity Verification and Fraud Prevention

We process your identity data and financial data to conduct Know Your Customer (KYC) checks, verify your age and identity, detect and prevent fraud, and comply with our anti-money laundering (AML) obligations. This processing is carried out on the basis of legal obligation and our legitimate interest in protecting the platform and its users from financial crime.

Payment Processing

We use your financial data to process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, and our banking partners. All financial transactions are denominated in Bangladeshi Taka (৳ / BDT). Payment processing is necessary for the performance of your contract with jittaace.

Platform Improvement and Analytics

We use technical data and usage data to analyse how players interact with jittaace, identify performance issues, improve game delivery, and optimise the user experience for players across Bangladesh — including those accessing the platform from Dhaka, Chittagong, Sylhet, Khulna, and other major cities. This processing is based on our legitimate interest in maintaining and improving our platform.

Responsible Gaming Monitoring

We use your usage data to monitor for indicators of problem gambling behaviour — such as rapidly escalating bet sizes, extended unbroken play sessions, or patterns consistent with addiction. Where such indicators are detected, jittaace may proactively reach out to offer responsible gaming tools. This processing is based on our legitimate interest in promoting safe gambling practices and our legal obligations where applicable.

Marketing Communications

With your consent, we may use your contact data and marketing preferences to send you promotional offers, bonus notifications, and seasonal campaign information relevant to the Bangladesh market — such as BPL season promotions, Eid offers, and Pohela Boishakh bonuses. You may withdraw your marketing consent at any time by updating your account preferences or contacting our support team. Withdrawal of marketing consent does not affect the lawfulness of processing carried out before the withdrawal.

Customer Support

We use your communications data to provide 24/7 English-language customer support via live chat, resolve disputes, and improve the quality of our support services. This processing is necessary for the performance of your contract with jittaace and our legitimate interest in providing quality support.

3 Sharing and Disclosure of Data

jittaace does not sell, rent, or trade your personal information to third parties for their own commercial purposes. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

Service Providers and Technology Partners

We share personal data with carefully selected third-party service providers who assist us in delivering the jittaace platform. These include game software providers (such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi), payment processing partners (bKash, Nagad, Rocket, and our banking partners), identity verification providers, cloud hosting infrastructure providers, and customer support software vendors. All such providers are contractually obligated to process your data only on our instructions and to maintain appropriate security standards.

Legal and Regulatory Disclosure

We may disclose your personal information to law enforcement agencies, regulatory authorities, or courts where we are legally required to do so — for example in response to a valid court order, a regulatory investigation, or a legal obligation to report suspicious financial activity. In such cases, we will disclose only the minimum information necessary to comply with the legal requirement.

Business Transfers

In the event that jittaace undergoes a merger, acquisition, or sale of all or part of its assets, personal data held by jittaace may be transferred to the acquiring entity as part of the transaction. We will take reasonable steps to ensure that any such transfer is subject to appropriate data protection commitments, and we will notify affected players via the contact details held on their account prior to any such transfer where it is practicable to do so.

Aggregated and Anonymised Data

We may share aggregated, anonymised statistical data with third parties — for example, data about overall platform usage patterns or regional player behaviour — where such data cannot reasonably be used to identify any individual player. This type of sharing does not constitute disclosure of personal data and is not subject to the restrictions set out in this section.

4 Cookies and Tracking Technologies

jittaace uses cookies, web beacons, pixel tags, and similar tracking technologies to enhance your experience on the platform, remember your preferences, analyse usage patterns, and deliver relevant communications. This section explains what these technologies are, how we use them, and how you can manage them.

What Are Cookies?

Cookies are small text files that are stored on your device (computer, smartphone, or tablet) when you visit a website. They allow the website to remember information about your visit — such as your preferred language, login status, and session data — so that your next visit is smoother and more personalised. Cookies do not give us access to your device beyond the information they store.

Types of Cookies Used by jittaace

Managing Your Cookie Preferences

You can control and manage cookies through your web browser settings. Most browsers allow you to refuse new cookies, delete existing cookies, and set preferences for specific websites. Please note that disabling strictly necessary cookies will prevent jittaace from functioning correctly, and you will not be able to log in or use the platform's core features. Instructions for managing cookies vary by browser — please refer to your browser's help documentation for guidance specific to your setup.

On mobile devices, you can manage cookie-equivalent tracking through your device's privacy settings. For Android devices (commonly used in Bangladesh), navigate to Settings → Privacy → Ads to manage ad personalisation. For iOS devices, navigate to Settings → Privacy & Security → Tracking.

5 Data Security Measures

jittaace implements a multi-layered approach to data security to protect your personal information against unauthorised access, loss, alteration, or disclosure. While no digital platform can guarantee absolute security, we continuously invest in our security infrastructure to maintain the highest practical standards of protection.

Technical Safeguards

• SSL/TLS Encryption: All data transmitted between your device and jittaace is encrypted using TLS 1.2 or higher, preventing interception by third parties during transit.
• Data Encryption at Rest: Sensitive personal data — including identity documents submitted for KYC and financial account details — is stored in encrypted form on our servers.
• Access Controls: Access to personal data within jittaace is restricted to authorised personnel on a need-to-know basis. All internal access is logged and auditable.
• Two-Factor Authentication: Players are strongly encouraged to enable two-factor authentication (2FA) on their jittaace accounts. 2FA is also applied to all administrative access within our systems.
• Penetration Testing: jittaace undergoes regular security assessments and penetration testing to identify and remediate vulnerabilities before they can be exploited.

Organisational Safeguards

• All jittaace staff and contractors who handle personal data receive regular data protection training and are contractually bound by confidentiality obligations.
• Our data protection procedures are reviewed and updated on a regular basis to reflect changes in best practice and applicable legal requirements.
• In the event of a data security incident that may affect your personal information, jittaace will notify affected players via the contact details held on their account as promptly as practicable, and will take immediate steps to contain and remediate the incident.

6 Your Rights and Data Choices

As a jittaace player, you have the following rights with respect to the personal information we hold about you. To exercise any of these rights, please contact our support team via live chat on jittaace or by email at support@jittaace (plain text — not a clickable link). We will respond to all valid requests within a reasonable timeframe, and in any event within 30 days of receipt.

Right of Access

You have the right to request a copy of the personal information that jittaace holds about you. We will provide this information in a clear, structured format. We may ask you to verify your identity before fulfilling an access request to ensure that data is not disclosed to an unauthorised person.

Right to Rectification

If any of the personal information jittaace holds about you is inaccurate or incomplete, you have the right to request that we correct or complete it. You may also update certain information directly through your account settings without contacting support.

Right to Erasure

You have the right to request the deletion of your personal data in certain circumstances — for example, if the data is no longer necessary for the purpose for which it was collected, or if you withdraw consent on which processing was based. Please note that this right is not absolute: jittaace may be required to retain certain data for legal, regulatory, or anti-money laundering compliance purposes even after you request erasure. In such cases, we will inform you of the data we are retaining and the reason for its retention.

Right to Restrict Processing

In certain circumstances — such as where you contest the accuracy of your data or have objected to its processing — you may request that we restrict our use of your personal data while the matter is resolved. Restricted data will be stored but not actively processed.

Right to Object to Marketing

You have the right to object to your personal data being used for direct marketing purposes at any time, with immediate effect. You can opt out of marketing communications by updating your preferences in your account settings or by contacting our support team. Opting out of marketing does not affect the delivery of transactional communications (such as deposit confirmations and withdrawal notifications), which are necessary for your use of the platform.

Right to Data Portability

Where jittaace processes your personal data on the basis of your consent or the performance of a contract, and the processing is carried out by automated means, you have the right to receive a copy of your data in a structured, commonly used, machine-readable format. You may request this via our support team.

7 Data Retention Policy

jittaace retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The table below sets out the standard retention periods we apply to each category of personal data.

At the end of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to any individual player. Anonymised data may be retained beyond the periods above for statistical and analytical purposes.

8 Updates to This Privacy Policy

jittaace reserves the right to update, revise, or replace this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the services we offer. We will always publish the most current version of this Privacy Policy on this page, and the "Effective Date" at the top of this page will be updated accordingly.

Where we make material changes to this Privacy Policy — for example, changes that significantly affect how we use your personal data or your rights — we will notify active players via the contact details held on their account (mobile number or email address) at least 14 days before the changes take effect. For minor or clarificatory changes, the update to this page will serve as sufficient notice.

Your continued use of jittaace following the effective date of any updated Privacy Policy constitutes your acknowledgement of the revised terms. If you do not agree with the updated Privacy Policy, you should cease using jittaace and contact our support team to close your account. Any personal data processed before the effective date of a revised Privacy Policy will continue to be governed by the version of the Privacy Policy in effect at the time of processing.

Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or the manner in which jittaace processes your personal data, please contact our support team:

• Live Chat: Available 24/7 in English directly on jittaace
• Email (plain text — not clickable): support@jittaace

We are committed to resolving all privacy-related enquiries promptly and transparently. If you submit a formal privacy complaint, jittaace will acknowledge receipt within 48 hours and provide a full response within 14 business days.